Handicap-Aid - Terms and conditions

As far as the customer has agreed to a contract by any means of telecommunication named in § 312b BGB and is a consumer in the sense of that law, he/she has a right of revocation as laid down in the concerning laws.

Revocation instruction

You have the right to withdraw from the contract within fourteen days without giving any reason. The period of revocation is fourteen days from the date, on which you, or a person designated as a third party, who is not the carrier, have or has taken possession of the goods.

If multiple goods, ordered in a context of one order and these are/were supplied separately, the period is fourteen days from the date, on which you, or a person designated as a third party, who is not the carrier, have/has taken possession of the last of the goods. However, a unified order does not exist already if you have multiple goods ordered at the same time. The individual products must be related to each other. If goods are delivered in several lots or pieces, the period of revocation is fourteen days from the date, on which you, or a person designated as a third party, who is not the carrier, have/has taken possession of last lot or piece. To exercise your right of revocation, you must inform us, Handicap-Aid GbR, Ritterstr. 18, 47877 Willich, Germany, Tel: 02154 / 8959800, E-Mail: kontakt@handicap-aid.com of your decision to cancel your order by a clear explanation (e.g. consigned letter by mail, or an e-mail). For that you can use the attached model withdrawal form, enclosed your the delivery/invoice, which is not mandatory, however.

If you make use of this opportunity, we will immediately communicate to you an acknowledgement of receipt of your withdrawal e.g. by e-mail.

Effects of cancellation

If you withdraw from this contract, we will reimburse immediately, not later than 14 days from the day, on which we received the above communication of your revocation, all payments received from you for the goods purchased, including delivery costs (with the exception of the additional costs arising from the fact, that you have chosen an other type of delivery, than that expensive type of standard delivery offered by us).

We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send the goods promptly and in any event not later than fourteen days from the date on which you submit your cancellation to Handicap-Aid GbR, Ritterstr. 18, 47877 Willich, Germany. The deadline is met, when you submit the goods before expiration of the period of fourteen days. You will have to bear the direct cost of returning these goods.

You may be liable, if the value of the goods returned diminishes due to the handling of the goods, if this value loss is due to the handling other than what is necessary to ascertain the nature, characteristics and functioning of the goods dealing with them.

In sealed goods, such as software for PC or other electronic parts, you can only exercise your the right of withdrawal, if the seals are unbroken or undamaged.